In today’s internet era, social networking sites play a prominent role in customer service. Yes! Reputed brands make use of digital platforms to provide end-to-end support and achieve customer satisfaction.
Tiktok is one of the blooming social media applications that possess vast opportunities for brands and businesses. This practical tool is integrated with several features that can connect users with a massive audience and interact with them effortlessly.
Small businesses buy tiktok likes to boost engagement and enhance the authenticity of their TikTok profile. Do you want to integrate TikTok into your customer service process? Alright! This article will take you through the result-driven ways that can meet your needs and help you attract more customers by leveraging TikTok.
5 Ways To Use TikTok For Customer Service
Customer service is a critical part of any business that is carried out by professionals or respective teams to clear the queries and concerns of existing and future customers. Here are some of the fruitful features of TikTok that you can implement to ease the process in an advanced way.
#1 Direct Message (DM)
DM is one of the classic ways to interact with other users of TikTok. The customers who feel weird about clearing their concerns publicly will send direct messages to your business profile. So, your customer support team can look at their queries, analyze the situation and provide a valuable solution from your side.
One-on-one communication with the customers encourages them to rely on your brand and helps you draw more conversions. On the other hand, take advantage of TikViral to increase your engagement rate and uplift your brand’s reputation instantly.
#2 Live Stream Option
TikTok Live feature enables users to Livestream videos and communicates with prospects in real-time. Your audience will be notified once you start going live. The audience who joined the live stream can ask questions, discuss their needs, and get apt answers from you. Since a massive audience will be at the moment, you could clear their queries or resolve their problems in an instant, thus saving your time and effort.
#3 Q & A Feature
A business should have a creator account on TikTok to avail of this dedicated Q & A feature. Then, when you post video content featuring a Q & A filter, your audience can ask their doubts in the comment section.
Since all the responses are stored, it is easy to browse through the questions and reply them back at your convenience. You can either share your answers by replying to the comments or through a Q & A sticker.
Even new profile visitors can look at those responses until you delete them from your post. So do check out TikViral to bring in a new audience and maximize your conversions organically within a short period.
#4 Stitch Feature
Stitch is nothing but creating and sharing videos in response to the existing TikTok video. Brands can search for hashtags related to their product or service and browse through the videos of any customers who have shown interest.
Then, determine whether your brand can help them in any way and get ready to send your response through a short video if possible. This in-app feature of TikTok is a great way to build connections with a public audience and build credibility for your brand. So, you can come to the spotlight in your niche and gain tons of followers.
#5 Duet Feature
Similar to Stitch, the ‘Duet’ feature lets TikTok creators make a video with other users and display them side-by-side. For instance, the brands can serve the needs of their target audience by curating a Duet video with them. So even you shall show gratitude to your potential customer who has purchased a product from your brand and shared a review about it.
TikTok For Customer Service: Will It Be Beneficial For Your Business?
Though there is no specific option, you can make use of any of these features to deliver a valuable service to your customers. All you got to do is land on the TikTok platform and find out the queries of the audience who belongs to your business.
Instead of relying entirely on TikTok, it is highly recommended to include this powerful application as an add-on to your previous ones. So, you can serve the needs of diverse customers on different platforms and strengthen your brand in a better way.
The Final Words
Thus this is the essential information you need to know about using TikTok as a customer service tool. Now you may be aware that it is not just a platform to entertain but also the best for businesses to accomplish their marketing goals. So then, what are you waiting for? Keep your hands on various features of TikTok and experiment with them in different ways to improve customer satisfaction.